When will my order be delivered?
Understandably, you want to receive your order as soon as possible. Your item is shipped immediately upon receipt or confirmation of payment. You will receive confirmation via e-mail as soon as we have received your payment and as soon as the order has shipped.
How is my order delivered?
Orders that can be delivered via the mailbox are delivered from Monday to Saturday.
In the event that you’re not at home when the package is delivered, the dispatch service will leave a message for you.
What are the shipping costs?
We aim to keep shipping costs as low as possible. Within the U.K., shipping costs only amount to £3.90. Shipping using Royal Mail takes 3-7 working days. Next Day shipping takes 1-2 days using Fedex. For international shipping different competitive rates apply. Please check our express shipping rates during checkout. Free UK shipping for orders over £ 75. Free International shipping for orders over £ 100.
Items on backorder?
Items indicated On Backorder are available for purchase and can be added to your cart simply by choosing the quantity you want and clicking the "Add to Cart" button. The items will be sent as soon as our warehouse receives the new shipment from the factory. When a backordered item is selected, we will provide you with an approximate shipping date. Please be aware that backorder dates are approximate and subject to change. If you have selected an item that is on backorder, you have the option to order it, or select an alternate size or color if available. If using a Credit Card or PayPal, you will be charged for your backordered merchandise at time of order. For orders with in-stock and backorder items, the items will be shipped together.
Littlerockstore does everything possible to ensure that our hundreds of styles, sizes, and colors are in-stock and ready-to-ship. If you wish to cancel your backordered item, please send us an e-mail and make sure to include your order number and e-mail address.
Can I have my order delivered to a different address?
Of course you can have your order delivered to an address that is different from your billing address. When you order, you are given the option of providing us with a billing address and shipping address. You can manage this per order. This gives you the freedom have your order delivered to your home address and have your next order delivered to a different address. At Littlerockstore you can also have your order shipped internationally.
If desired, the item can also be delivered to a P.O. Box number. No problem at all!
Information for international shipments
Please find below the costs for international shipments.
|The Netherlands||£2.20||(1-2 working days)|
|Belgium||£2.20||(2-4 working days)|
|Germany||£3.20||(2-4 working days)|
|United Kingdom||£3.20||(3-6 working days)|
|Other Europe||£5.20-£7.20||(4-10 working days)|
|United States/Canada||£6.20-£7.20||(4-8 working days)|
|Other world *||min £7.20||(5 -12 working days)|
* Please check our current (express) shipping rates during checkout
Littlerockstore is also located in other countries and is rapidly expanding its network of web stores considerably. If you want to have an order sent to a country where Littlerockstore is also active, then you can also place a local order. This saves you shipping and delivery costs. Please find below a list of Littlerockstore locations worldwide. Littlerockstore owns all international web stores.
United Kingdom - www.littlerockstore.co.uk
International – www.littlerockstore.com
France - www.littlerockstore.fr
The Netherlands - www.littlerockstore.nl
Belgium - www.littlerockstore.be
Germany - www.littlerockstore.de
While shopping in our online rock store we will provide with you the best possible information about the items and the item features. If a purchased item does not meet your needs, you can simply return it.
For returns we maintain the following terms:
At Littlerockstore you have a trial period of 30 days (statutory 14 days) from the moment the order is in your possession. Within this trial period, you may review, assess and/or try on the item, unless otherwise stated. We kindly request that you check the product is undamaged and complete immediately upon receipt. If this is not the case, we kindly request that you contact us soon as possible to report any damage or defects.
If you’re not satisfied, you can return the item. This applies to all Littlerockstore items, including any promotional or sale items. You can return an item if it falls within the trial period, if it’s complete and - to the extent that it’s reasonably possible – if it’s in its original factory packaging, including original accessories and labels. Please make sure that you try out shoes on soft surfaces (e.g. carpet) and that you do not dirty the products.
Do you want to exchange an item for the same item in a different size or colour? You can return your order within the trial period. And you can place your new order via the usual procedure. An order of the same item in a different size or colour is considered a new order.
Which items can’t be exchanged?
Items that are clearly personal by nature or by their nature cannot be returned.
You can return items within 30 days by filling out the return form included in your package. Here you can specify which items you wish to return. You can return this form by post or by e-mail. After placing the return form, you’ll receive confirmation via e-mail as well as additional information.
Shipping costs for returns
Please make sure that the package you’re returning carries sufficient postage. Unfortunately, we cannot process unstamped or insufficiently stamped shipments. In the event you wish to exchange an item, we will cover the new delivery costs. We feel that this is our duty towards our customers. You can return the form by e-mail as well as by post.
Unfortunately, due to technical reasons, we are not able to offset the new order against the returned order. Following receipt of your return order, a full refund, shipping costs included, will be deposited on your account within a few days.
For more information, please consult our Terms and Conditions.